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Get Help

Due to COVID-19, TLC is closed to the public for onsite client services. TLC is currently only offering remote and no-contact client services including grocery services, financial assistance services, and medical assistance services. Please visit our coronavirus page for more information about how to access our current service options.

For a quick overview on how to access TLC services during this time, watch these three videos with Haley Chapin, Executive Director.


Step 1


Step 2


Step 3

 

Our primary service territory for all services including financial and non-financial assistance is northern El Paso County in Colorado. These include the zip codes of 80132, 80133, 80840, 80921 and a large portion of 80908.

In most instances, if a family or an individual qualifies for The Emergency Food Assistance Program (TEFAP) or Low Income Energy Assistance Program (LEAP) they will qualify for our programs.

If you are seeking assistance for the first time, be sure to review TLC’s eligibility requirements and complete the TLC New Client Application and the TLC Additional Household Member Form for each additional household member. You can email the collected documents to a TLC Case Manager or drop them off at the lockbox at TLC’s front entrance.

TLC Eligibility Requirements

TLC New Client Application

TLC Additional Household Member Form

 

If you have any questions, please contact one of our Case Managers based on your last name:

Last Name, A-L: Contact Rachael Collins at (719) 481-4864, x 102 or  casemanager@tri-lakescares.org

Last Name, M-Z: Contact Jessica Nahapetian at (719) 481-4864, x 117 or  msw@tri-lakescares.org

 

To file a complaint or grievance, please use the Tri-Lakes Cares Complaint/Grievance Form