TLC’s Response and Updates to the COVID-19 novel coronavirus


Please plan to check this page frequently for updated information about TLC’s protocol and procedures related to the COVID-19 novel coronavirus.


TLC is constantly collecting resources for our community.

Please see our resource list.



Updated: June 16, 2021

Tri-Lakes Cares is currently closed to the public for onsite client services. 

We are a connection point for many in our community and we are committed to working together to try to prevent and slow the spread of infectious disease. We are actively monitoring the rapidly evolving novel coronavirus (COVID-19) situation and we are using guidance from local, county, state, and federal entities to inform any changes to our policies and practices.

TLC strives to make emergency food, financial, and medical assistance available to all who need it during this challenging time. We are continuing to use remote and no-contact service options to provide grocery services, financial assistance services, and medical assistance services. TLC’s financial and medical assistance services may include rent/mortgage assistance, utility payments, medical assistance and medical payments, car repair assistance, etc. 

For a quick overview on how to access TLC services during this time, especially grocery services, watch these three videos with TLC’s Executive Director, Haley Chapin.

Step 1

Step 2

Step 3

Youth Meal Program for D38/D20 and Homeschool Families

TLC is pleased to partner with LexisNexis to offer a youth meal program. At this time, any local youth can receive Grab-and-Go meals and Snack Packs at Tri-Lakes Cares. Sign-up and scheduled pick-up are required. To sign up, please use TLC’s Electronic Grocery Request Form or submit a paper Grocery Request Form (English or Español) to one of our case managers or to the lock box at TLC’s front door.

Additional opportunities for financial and medical assistance may also be available to D38/D20 and Homeschool families according to TLC’s Eligibility Requirements. Please see additional information below for more information on how to enroll in ongoing services at TLC.


Not a Client at TLC but Interested in Receiving Services

If you are not a client at TLC but would like to submit a one-time emergency grocery request:

If you are not a client at TLC but would like to enroll in ongoing services at TLC and submit a grocery request:


We Want Your Feedback!

Have you recently received services at TLC?

Then please consider taking our TLC COVID-19 Impact Survey to tell us how COVID-19 is impacting you and your family. Survey participants can chose to be entered into a drawing for a gift card!


For Clients   For Volunteers   For Community Partners

Submitting Grocery Requests

Clients should submit grocery requests electronically by following this link: Electronic Grocery Request Form

Clients can also download a PDF version of TLC’s Grocery Request Form (English or Español).Clients can print and fill out the form and submit to the lock box at TLC’s front door.

Paper copies of TLC’s Grocery Request Form are available at TLC’s front entrance and clients can submit paper forms to the lock box at TLC’s front door.

TLC staff will follow up within 24 business hours of submission to assign clients a pick-up time and provide instructions for pick-up.

Please review TLC’s Grocery Pick-Up Guidelines (English or Español) before picking up groceries.

Financial Assistance and Medical Assistance Requests

Clients should submit all requests for financial assistance to their Case Manager via email or phone. Clients should submit all requests for medical assistance to Nurse Cindy by email or phone.

Contact information for all TLC staff is available at www.tri-lakescares.org/contact-us.

TLC’s Case Managers and Nurse Cindy will work with individuals via email and phone to assess and process all requests.

TLC Case Managers

Last names A-L: Rachael Collins, 719-481-4864 x102, RachaelC@tri-lakescares.org

Last names M-Z: Jessica Garrison,  719-481-4864 x117, JessicaG@tri-lakescares.org

New client inquiries: Benjamin Shearer, 719-481-4864, x115, BenjaminS@tri-lakescares.org

Nurse Cindy

Nurse Cindy: Cindy Stickel,  719-481-4864 x103, CindyStickel@centura.org



TLC has changed how we are serving clients. We are using remote and no-contact service options to provide grocery services, financial assistance services, and medical assistance services. This change in service significantly limits the number of individuals onsite at TLC.

We are still relying on the support of our valued TLC volunteers to implement these changes and have implemented specific health and safety protocol for all TLC volunteers who continue to serve onsite at TLC.

We ask that TLC volunteers carefully read all volunteer communications for important updates to TLC’s health and safety protocol.

Only volunteers who are scheduled for specific volunteer shifts should be onsite at TLC. This change in procedure allows TLC staff to limit the number of individuals who are onsite at one time and helps everyone avoid interactions that might lead to transmission.

Nichole Pettigrew, TLC’s Director of Volunteers and Community Partnerships, will continue to be in contact with volunteers to answer questions about schedules and logistics. You can also contact her directly via email at NicholeP@tri-lakescares.org or by phone at (719) 481-4864, ext 113.

The CDC has issued alerts for people at risk for serious illness and we encourage everyone to review this information at https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html. We cannot make decisions for volunteers, but we urge everyone to make informed decisions for themselves.

Please understand the risks and act in accordance with your own best interests.


Although TLC has stopped providing onsite client services, we intend to continue serving our community by using remote and no-contact service options to protect clients, staff, volunteers, and others who may otherwise interact at our facility.

We recognize that our community members have increasing needs during this challenging time and we remain committed to providing as many wraparound supports as possible to help ease the burden of these current difficult circumstances.

We are welcoming donations of unopened, unexpired food items and sundries. Please view our current pantry needs or contact Jessica Myers, TLC’s Food Program Manager for more information. You can email her directly at JessicaM@tri-lakecares.org or by phone at (719) 481-4864, ext 113.

We are also gratefully accepting financial donations through our secure donation page: Donate Now.

TLC makes each donated dollar go further. We leverage financial donations alongside other financial support, TLC’s bulk purchasing power, and our tax-exempt status to fill the most needed items in our pantry so we can continue supporting our community.


    Media Inquiries





Please contact Haley Chapin, Executive Director
Telephone: (719) 481-4864, ext 101
Email: HaleyC@tri-lakescares.org