.

TLC’s response and updates to coronavirus

 

Please plan to check this page frequently for updated information about TLC’s protocol and procedures related to the COVID-19 novel coronavirus.

TLC is constantly collecting resources for our community. Please find an updated resource list here.

 

 

Updated: March 27, 2020

Although many of us are taking precautions in our private lives, we recognize that TLC also has responsibilities in the area of public health. We are a connection point for many in our community and we are committed to working together to try to prevent and slow the spread of infectious disease. The Leadership Team at TLC is actively monitoring the rapidly evolving novel coronavirus (COVID-19) situation and we are using guidance from local, county, state, and federal entities to inform our policies and practices.

 

Effective Tuesday, March 17, 2020, TLC is closed to the public for onsite client services. The safety of our clients, staff, volunteers, and community is our top priority. At this point, this decision means that we are using remote service options to continue to provide supplemental groceries services, financial assistance, and medical assistance services.TLC’s financial and medical assistance may include rent/mortgage assistance, utility payments, medical assistance and medical payments, car repair assistance, etc.

 

D38 Meals: Grab-and-Go food packages for D38 students (breakfast and lunch) are available for pick-up from Tri-Lakes Cares. Families will need to fill out a brief form and schedule a time to pick up the food packages.

D38 families who want to pick up Grab-and-Go food packages can submit a request through this link or fill out the D38 section of the paper supplemental groceries form available at TLC. TLC staff will follow up within 24 business hours of submission to assign families a pick-up time and provide instructions for pick-up.

TLC strives to make emergency food assistance available to all who need it during this challenging time. Please see TLC’s client information below for information on how to submit an emergency supplemental grocery request.

Additional opportunities for financial and medical assistance may also be available to D38 and D20 families according to TLC’s Eligibility Guidelines. Please see TLC’s client information below for more information on how to enroll in ongoing services at TLC.

 

For Clients   For Volunteers   For Community Partners
 

Supplemental Grocery Requests

Effective Tuesday, March 17, 2020, clients should submit supplemental grocery requests electronically by following this link: Electronic Supplemental Groceries Request Form

Clients can also download a PDF version of the form here. Print and fill out the form and submit to the lockbox at TLC’s front door.

Paper copies of supplemental grocery request forms are available at TLC’s front entrance and clients can submit paper forms to the lockbox at TLC’s front door.

TLC staff will follow up within 24 business hours of submission to assign clients a pick-up time and provide instructions for pick-up.

Financial Assistance and Medical Assistance Requests

Effective Tuesday, March 17, 2020, clients should submit all requests for financial assistance to their Case Manager via email or phone. Clients should submit all requests for medical assistance to Nurse Cindy by email or phone.

Contact information for all TLC staff is available at www.tri-lakescares.org/contact-us.

TLC’s Case Managers and Nurse Cindy will work with individuals via email and phone to assess and process all requests.

TLC Case Managers

Last names A-L: Rachael Collins, 719-481-4864 x102, CaseManager@Tri-LakesCares.org

Last names M-Z: Paula Blair,  719-481-4864 x112, CaseManager2@Tri-LakesCares.org

Nurse Cindy

Nurse Cindy: Cindy Stickel,    719-481-4864 x103, CindyStickel@Centura.org

 

 

Effective Tuesday, March 17, 2020, TLC has changed how we are serving clients. We are using remote service options to provide supplemental groceries services, medical assistance services, and financial assistance services. This change in service significantly limits the number of individuals onsite at TLC.

We are still relying on the support of our valued TLC volunteers to implement these changes and have implemented specific health and safety protocol for all TLC volunteers who continue to serve onsite at TLC.

We ask that TLC volunteers carefully read all volunteer communications for important updates to TLC’s health and safety protocol.

Only volunteers who are scheduled for specific volunteer shifts should be onsite at TLC. This change in procedure allows TLC staff to limit the number of individuals who are onsite at one time and helps everyone avoid interactions that might lead to transmission.

Nichole Pettigrew, TLC’s Volunteer Coordinator, will continue to be in contact with volunteers to answer questions about schedules and logistics. You can also contact her directly via email at volunteercoordinator@tri-lakescares.org or by phone at (719) 481-4864, ext 113.

The CDC has issued alerts for people at risk for serious illness and we encourage everyone to review this information at https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html. We cannot make decisions for volunteers, but we urge everyone to make informed decisions for themselves.

Please understand the risks and act in accordance with your own best interests.

 

Although TLC has stopped providing onsite client services, we intend to continue serving our community by using remote service options to protect clients, staff, volunteers, and others who may otherwise interact at our facility.

We recognize that our community members have increasing needs during this challenging time and we remain committed to providing as many wraparound supports as possible to help ease the burden of these current difficult circumstances.

We are welcoming donations of unopened, unexpired food items and sundries. Please view our current pantry needs or contact Brendan Rhoads, TLC’s Community Engagement Manager, for more information. You can email him directly at communityengagementmanager@tri-lakecares.org or by phone at (719) 481-4864, ext 111.

We are also gratefully accepting financial donations through our secure donation page: Donate Now.

TLC makes each donated dollar go further. We leverage financial donations alongside other financial support, TLC’s bulk purchasing power, and our tax-exempt status to fill the most needed items in our pantry so we can continue supporting our community.

 

Not a TLC client but interested in receiving services?     Media Inquiries
 

If you are not a TLC client but would like to submit a one-time emergency supplemental grocery request.

Please submit a supplemental grocery request

AND

Download and complete the intake packet below. Please bring it with you during your assigned food pick-up time.

TLC Emergency Client Intake Packet

 

If you are not a TLC client but would like to enroll in ongoing services at TLC and submit an emergency supplemental grocery request.

Please submit a supplemental grocery request

AND

Review TLC’s Eligibility Guidelines and download and complete the intake packet below. Please bring it with you during your assigned food pick-up time.

TLC New Client Intake Packet

Please complete a separate Additional Household Member Form for each family member.

TLC Additional Household Member Form

 

Please contact Haley Chapin, Executive Director
Telephone: (719) 481-4864, ext 101
Email: executivedirector@tri-lakescares.org