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TLC’s Response and Updates to the COVID-19 novel coronavirus

 

Please plan to check this page frequently for updated information about TLC’s protocol and procedures related to the COVID-19 novel coronavirus.

 

TLC is constantly collecting resources for our community.

Please see our resource list.

 

 

Updated: May 29, 2020

Tri-Lakes Cares is still closed to the public for onsite client services. We plan to remain closed until at least June 30, 2020.

We are a connection point for many in our community and we are committed to working together to try to prevent and slow the spread of infectious disease. We are actively monitoring the rapidly evolving novel coronavirus (COVID-19) situation and we are using guidance from local, county, state, and federal entities to inform any changes to our policies and practices.

We are continuing to use remote and no-contact service options to provide grocery services, financial assistance services, and medical assistance services. TLC’s financial and medical assistance services may include rent/mortgage assistance, utility payments, medical assistance and medical payments, car repair assistance, etc. 

For a quick overview on how to access TLC services during this time, especially grocery services, watch these three videos with TLC’s Executive Director, Haley Chapin.


Step 1


Step 2


Step 3

Your input is requested!

Are you a client of TLC? Have you recently received services?

Then please consider taking our TLC Client COVID-19 Impact Survey to tell us how COVID-19 is impacting you and your family. Survey participants can chose to be entered into a drawing for a gift card!

 

D38 and D20 Families:

TLC strives to make emergency food assistance available to all who need it during this challenging time. TLC will continue to make food supports available to D38 and D20 families while local schools are closed. Please see TLC’s client information below for information on how to submit an a grocery request for your family.

Additional opportunities for financial and medical assistance may also be available to D38 and D20 families according to TLC’s Eligibility Guidelines. Please see TLC’s client information below for more information on how to enroll in ongoing services at TLC.

 

D38 and D20 families can find nearby summer food sites by using the online, interactive map at KidsFoodFinder

  • Click on “Find Sites”, enter your zip code and the ten closest locations will be displayed.

D38 and D20 families can also call Hunger Free Colorado’s statewide food resource hotline toll-free at (855) 855-4626. 

  • The statewide summer food program is supported by the USDA, Colorado Department of Education, Hunger Free Colorado and many sponsors and sites across the state.

 

For Clients   For Volunteers   For Community Partners
 

Submitting Grocery Requests

Clients should submit grocery requests electronically by following this link: Electronic Grocery Request Form

Clients can also download a PDF version of TLC’s Grocery Request Form here. Clients can print and fill out the form and submit to the lock box at TLC’s front door.

Paper copies of TLC’s Grocery Request Form are available at TLC’s front entrance and clients can submit paper forms to the lock box at TLC’s front door.

TLC staff will follow up within 24 business hours of submission to assign clients a pick-up time and provide instructions for pick-up.

Financial Assistance and Medical Assistance Requests

Clients should submit all requests for financial assistance to their Case Manager via email or phone. Clients should submit all requests for medical assistance to Nurse Cindy by email or phone.

Contact information for all TLC staff is available at www.tri-lakescares.org/contact-us.

TLC’s Case Managers and Nurse Cindy will work with individuals via email and phone to assess and process all requests.

TLC Case Managers

Last names A-L: Rachael Collins, 719-481-4864 x102, CaseManager@Tri-LakesCares.org

Last names M-Z: Jessica Nahapetian,  719-481-4864 x117, MSW@Tri-LakesCares.org

Nurse Cindy

Nurse Cindy: Cindy Stickel,  719-481-4864 x103, CindyStickel@Centura.org

 

 

TLC has changed how we are serving clients. We are using remote and no-contact service options to provide grocery services, financial assistance services, and medical assistance services. This change in service significantly limits the number of individuals onsite at TLC.

We are still relying on the support of our valued TLC volunteers to implement these changes and have implemented specific health and safety protocol for all TLC volunteers who continue to serve onsite at TLC.

We ask that TLC volunteers carefully read all volunteer communications for important updates to TLC’s health and safety protocol.

Only volunteers who are scheduled for specific volunteer shifts should be onsite at TLC. This change in procedure allows TLC staff to limit the number of individuals who are onsite at one time and helps everyone avoid interactions that might lead to transmission.

Nichole Pettigrew, TLC’s Volunteer Coordinator, will continue to be in contact with volunteers to answer questions about schedules and logistics. You can also contact her directly via email at volunteercoordinator@tri-lakescares.org or by phone at (719) 481-4864, ext 113.

The CDC has issued alerts for people at risk for serious illness and we encourage everyone to review this information at https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html. We cannot make decisions for volunteers, but we urge everyone to make informed decisions for themselves.

Please understand the risks and act in accordance with your own best interests.

 

Although TLC has stopped providing onsite client services, we intend to continue serving our community by using remote and no-contact service options to protect clients, staff, volunteers, and others who may otherwise interact at our facility.

We recognize that our community members have increasing needs during this challenging time and we remain committed to providing as many wraparound supports as possible to help ease the burden of these current difficult circumstances.

We are welcoming donations of unopened, unexpired food items and sundries. Please view our current pantry needs or contact Brendan Rhoads, TLC’s Community Engagement Manager, for more information. You can email him directly at communityengagementmanager@tri-lakecares.org or by phone at (719) 481-4864, ext 111.

We are also gratefully accepting financial donations through our secure donation page: Donate Now.

TLC makes each donated dollar go further. We leverage financial donations alongside other financial support, TLC’s bulk purchasing power, and our tax-exempt status to fill the most needed items in our pantry so we can continue supporting our community.

 

Not a TLC client but interested in receiving services?     Media Inquiries
 

If you are not a TLC client but would like to submit a one-time emergency grocery request.

Please submit a TLC grocery request

AND

Download and complete the intake packet below. Please bring it with you during your assigned food pick-up time.

TLC Emergency Client Intake Packet

 

If you are not a TLC client but would like to enroll in ongoing services at TLC and submit a grocery request.

Please submit a TLC grocery request

AND

Review TLC’s Eligibility Guidelines and download and complete the intake packet below. Please bring it with you during your assigned food pick-up time.

TLC New Client Intake Packet

Please complete a separate Additional Household Member Form for each family member.

TLC Additional Household Member Form

 

Please contact Haley Chapin, Executive Director
Telephone: (719) 481-4864, ext 101
Email: executivedirector@tri-lakescares.org