Client Services

Client Services

Tri-Lakes Cares provides services to individuals and families based on needs, income, household size, ages of household and location. Income guidelines are based on 50% of the area median income for our five zip code service area.

Currently, our primary service area covers Monument, Palmer Lake, part of northern Colorado Springs, the U.S. Air Force Academy, and portions of Black Forest. (Zip codes: 80132, 80133, 80840, 80921 and parts of 80908)

This map shows a close representation of the area we serve (click to enlarge):

We offer several types of assistance to qualified clients:

  • Financial assistance, including rent/mortgage, utilities, transportation, medical bills and co-pays, post-secondary education assistance, and child-care
  • Emergency assistance, including food, car repair, or home repair
  • Self-sufficiency programs, including Getting Ahead, Individual Self-Sufficiency Plans (ISP), budget counseling, and job search and interview skills
  • Seasonal programs, including school supplies, holiday food, and holiday gifts for children and seniors

If TLC cannot provide a specific service or the funding may not be available for specific issues, they can provide referrals to other service organizations, for example:

  • • LEAP (Low Income Energy Assistance Program)
  • • Budget Counseling
  • • Mental Health Counseling
  • • SNAP (Supplemental Nutritional Assistance Program)
  • • TEFAP (The Emergency Food Assistance Program)
  • • Senior Assistance
  • • Health Insurance Assistance

If you are in need, please contact us to find out if we can help:

For Information for last names A-L: Email Rachael Collins at RachaelC@tri-lakescares.org or 719-481-4864 x102

For Information for last names M-Z: Email Jessica Garrison at JessicaG@tri-lakescares.org or 719-481-4864 x112

For New Client Inquiries:  Email Benjamin Shearer at BenjaminS@tri-lakescares.org or 719-481-4864 x115

TLC’s Eligibility Requirements

TLC Intake Paperwork

To file a complaint or grievance, please use the Tri-Lakes Cares Complaint/Grievance Form

Winter Weather Delays/Closures at TLC

Tri-Lakes Cares does not follow District 38 delays/closures.

Weather delays and closures will be made independently by TLC staff and announced on our website homepage (at the top) as well as on our social media (@tri-lakescares on Facebook, Instagram, and Twitter) by 6:45 a.m.