Client Services

Client Services

Tri-Lakes Cares provides services to individuals and families based on needs, income, household size, ages of household and location. Income guidelines are based on 185% of the federal poverty guidelines.

Currently, our primary service area covers Monument, Palmer Lake, part of northern Colorado Springs, the U.S. Air Force Academy, and portions of Black Forest. (Zip codes: 80132, 80133, 80840, 80921 and parts of 80908)

This map shows a close representation of the area we serve (click to enlarge):

We offer several types of assistance to qualified clients:

  • Financial assistance, including rent/mortgage, utilities, transportation, medical bills and co-pays, post-secondary education assistance, and child-care
  • Emergency assistance, including food, car repair, or home repair
  • Self-sufficiency programs, including Getting Ahead, Individual Self-Sufficiency Plans (ISP), budget counseling, and job search and interview skills
  • Seasonal programs, including school supplies, holiday food, and holiday gifts for children and seniors

If TLC cannot provide a specific service or the funding may not be available for specific issues, they can provide referrals to other service organizations, for example:

  • • LEAP (Low Income Energy Assistance Program)
  • • Budget Counseling
  • • Mental Health Counseling
  • • SNAP (Supplemental Nutritional Assistance Program)
  • • TEFAP (The Emergency Food Assistance Program)
  • • Senior Assistance
  • • Health Insurance Assistance

If you are in need, please contact us to find out if we can help:

For Information for Last Name A-L:  Email Sabrina Pacheco at  719-481-4864 ext. 102

For Information for Last Name M-Z: Email Paula Blair at  719-481-4864 ext. 112

Eligibility Requirements

TLC Client Application

TLC Client Application Additional Household Members

If you are a client and have a grievance, please read our Grievance Procedures and Expectations and complete the form on the second page.

Winter Weather Delays/Closures at TLC

Tri-Lakes Cares does not follow District 38 delays/closures.

Weather delays and closures will be made independently by TLC staff and announced on our website Homepage (at the top) as well as on our Facebook page by 6:00 a.m.